Support
We're here to help.
Heartcaster is a small operation. Email us and a real person will respond, usually within one business day.
What we can help with
- Connecting Zoom and Buzzsprout to your heartcast
- Cloud recordings not arriving or processing incorrectly
- Title or description quality issues
- Publishing failures to Buzzsprout
- Member, invitation, and billing questions
- Cancellation, refunds, or data export requests
Before reaching out
Recordings not appearing
Cloud recordings flow in after Zoom finishes processing both the audio and the transcript. This can take anywhere from 5 minutes to an hour depending on meeting length. Make sure your Zoom account has "Audio Transcript" enabled under Recording settings — without it, no transcript event fires and Heartcaster will wait indefinitely.
Setup checklist
A new heartcast needs three things before it can publish:
- Buzzsprout API key and Podcast ID entered in Settings.
- Zoom account connected via the "Connect Zoom" button.
- An active $5/month subscription.
Reviewers not receiving the email
Check that the comma-separated list of Notification emails in Settings is correct, and that your reviewers' inboxes are not filtering messages from noreply@heartcaster.com.